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April twenty-seven, 2011

Hotel Operations and Management

Apollo Hotel

In the matter of Ryan jogging the Apollo Hotel, I would offer him to increase occupancy because when he decided to provide a deal with three nights pertaining to the price of two if friends were to produce their reservations two months prior to arriving generally there and pay before hand and even though the offer was effective it drawn more people. By getting more people to come and stay might have caused a dilemma due to the fact that they were simply eight-two areas and less personnel on duty, it may have cost them to drop customers who have are not getting served in a fast enough pace. It might have also been a dilemma for the time period since when offering more nights for less value, more clients would want to come but if you may have no areas available mainly because you happen to be letting people stay for further nights that could cause you to shed other customers and profit too. To further improve the level of personal responsibility, I recommend the employees continue to keep working in their very own departments like they are supposed to but also to keep in mind that there will be times when they would have to help out in different departments due to the staff scarcity. Assign them to do different things on several days to keep them active and in charge of their given jobs. I would also claim that Ryan not merely focus in one area but to also appearance further consist of areas and never live up to whomever is in fee. I would do that because departing it up to a single person could cause things to be performed later than it's supposed to.

I believe that employees should be cross-trained to accomplish many duties in a hotel because the volume of personnel is different in hotels because several may be little hotels and more large accommodations. This as well benefits all of them when per say an employee who's in charge of a particular task or department does not be visible on a certain time, another worker trained to do the same process could cover for the absent employee and manage...

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